HELP DESK AND CALL CENTRE

MAB’s help desk and call centre operates 24/7, and is designed to address all ad-hoc emergencies, urgent and routine requests.

Services include:

• A central coordination centre for all ad-hoc activities
• A state-of-the-art call centre with a multi‑line single 800 number
• A help desk that manages all calls and tracks response data through our computer‑aided facilities management system
• Instruction on the effective use of the help desk service by stakeholders
• The ability to track help response times to ensure services requests are handled within the agreed performance criteria